New Member
•
1 Message
Applying for new internet services
I have applied to get the home internet but it’s stating that I owe $805 for direct tv from 2017. I never had direct tv in 2017. The last time I had direct tv was in 2012 and that bill was paid in full before I moved.
ATTHelp
Community Support
•
225.7K Messages
1 year ago
We'd be happy to give you the necessary information to help with your billing concerns, @Ckn7686.
We recommend that you contact the customer service department for Internet, phone, and TV at 800.288.2020.
If you would like to report an unauthorized AT&T account, or an account change you can contact us at 888.471.4576.
Please reach back out if you need any additional assistance.
Thank you for choosing AT&T Community Forums.
Latoya, AT&T Community Specialist
0
0
Juniper
ACE - Expert
•
31.2K Messages
1 year ago
As that is for an unauthoirzed DirecTV account, they have their own form as well. www.directv.com/notmyaccount
You will need to use either AT&T's Global Fraud contact or the specific DirecTV one. This is a public forum of other customers so we can only provide guidance. The official help team can only direct you to reporting the fraud/identity theft as well as that must go through a specialized department.
0