Amazon Smart Home Bundle Scam
When I signed up for AT&T Fiber, I was told by the person helping me that I would get a couple of bonus items. One of those was a smart home bundle from Amazon. After 30 days of service I had not received the email I was told I would, which included a link for the Amazon bundle, so I contacted customer support. The person I talked to said I should continue to wait and that it could take 45 days to process. On or about day 60, I contacted customer service again who told me to continue to wait, but that the link would eventually come. A few more months went by, still no link, so I made another phone call. Only this time I was told I did not qualify for the Amazon smart home bundle because it has to be set up at the point of purchasing fiber service. Their explanation was that “well, it looks like whoever did your sale didn’t put in the request to the rewards department to process the amazon bundle.”
I was informed there was nothing that could be done. Naturally, I was taken back by this information seeing as twice previously I had been told to wait for the link. Furthermore, the person told me I should have been more productive in finding out why I hadn’t received the link instead of just assuming it would come… Did I mention I was told by 2 customer service representatives that it would “eventually come”?
After attempting to plead my case of how this was bad service, the customer service person put me on hold while he talked to his manager. He eventually came back with “I can offer you a $20 credit on your account.” Obviously this was flat-out insulting. What I now find the most ironic is the latest AT&T commercial with the spokesperson on an airplane telling someone “it’s not that you don’t keep your word, it’s just that you haven’t.” This is beyond appalling coming from a company who said I would get something, reassured me twice that it was coming, then ultimately said I didn’t qualify for it because the person who did the sale didn’t push a button on a computer and submit a request to the rewards department. But then to offer a $20 account credit to cover for a $340 (that’s the cost of the Amazon bundle) mistake AND THEN tell me I should have been more proactive… that’s just bad form, AT&T. Bad form.