Address Verification Issues
I’m looking for help with getting a resolution. I need to get home internet for my new construction home. I contacted AT&T almost a month ago to set up new service, since my address is new they created a ticket number and said someone would get back to me but no one contacted me. instead I had to call back 3 times, third time I called they set up a technician to come out. It was told to me by the technician that I would only be getting 5mbps but he would check on it. He found that I am only 600 ft from a hub where I can get any speed I need and my neighbor which is not far as well has unverse with up to 75mbps.
I cannot get anywhere with AT&T since my address only shows 5mbps they can’t give me any faster. I have spoke with 5 different people and no one can help me. I had another company (spectrum) come out and it turns out that their service ends 4 houses down, they would have to get a construction crew run to run lines. They also told me that AT&T was right on the corner from my house.
I’m so beyond frustrated and hitting dead ends with everyone I speak to. We use Wifi for everything in our home. Please let me know if there is anything I can do to resolve this.