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michman1996's profile

Contributor

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2 Messages

Tue, Aug 2, 2016 5:35 AM

WiFi works, Wired Ethernet doesnt

Hi there,

 

- I have a new Alienware Area-51 with a Killer e2200 Gigabit Ethernet controller.

- I subscribe to AT&T Gigapower.

- My computer Wifi connects fine, but wired Ethernet fails to connect.

- My other laptops and computers have no problems with WiFi or wired. 

 

Any ideas? Thanks in advance.

ATTHelp

Community Support

 • 

175.8K Messages

5 y ago

Hi @michman1996,

 

Based on what you wrote, the network adapter may be the issue. We recommend trying another port on the back of the modem and possibly using a 5e cable or above if you have the 1g service.

 

The fact other devices are able to connect tells us the equipment is fine. 

 

Good luck,

 

-ATTU-verseCare

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