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michman1996's profile



2 Messages

Tue, Aug 2, 2016 5:35 AM

WiFi works, Wired Ethernet doesnt

Hi there,


- I have a new Alienware Area-51 with a Killer e2200 Gigabit Ethernet controller.

- I subscribe to AT&T Gigapower.

- My computer Wifi connects fine, but wired Ethernet fails to connect.

- My other laptops and computers have no problems with WiFi or wired. 


Any ideas? Thanks in advance.


Community Support


175.8K Messages

5 y ago

Hi @michman1996,


Based on what you wrote, the network adapter may be the issue. We recommend trying another port on the back of the modem and possibly using a 5e cable or above if you have the 1g service.


The fact other devices are able to connect tells us the equipment is fine. 


Good luck,



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