Get superfast AT&T Fiber internet

AT&T related help: Connect devices to your Wi-Fi

Mishele747's profile

1 Message

Monday, October 2nd, 2023 2:21 AM

Why won’t my internet work

I am trying to install internet and it won’t work

Accepted Solution

Official Solution

Community Support


229.8K Messages

5 months ago

We hear you, and we want to help restore your internet, @Mishele747.


We'll need to know what type of device this is related to in order to assist you further.


In the meantime, here are a few troubleshooting recommendations we'd like you to try: 

  • Restart your device. 
  • Check the connection, if it is correctly connected.

We also recommend signing into our Device Support Tool to allow it to run a complete diagnostic on your device. 


In order to assist you, we need a little more information. Are you referring to wired internet, AT&T Wireless Internet, or your cellular data connectivity? If you are referring to cellular data, is every phone on your account having issues with data usage? Please tell us which plan you have so we can help accordingly. Thanks for reaching out!


We look forward to your response!


FionaA, AT&T Community Forum Specialist


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.