Get the new iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from AT&T Now!
Get superfast AT&T Fiber internet
rodz.stephanie's profile



1 Message

Saturday, June 10th, 2017 10:37 PM

Why is my upload speed 50x faster than my download speed

I upgraded my internet to internet 50 (from internet 24). The tech came and installed fiber and i tested my speed on my phone, laptop, and television and i get speeds of 1-5mbps download and 50-59mbps upload. i get 50mbps download with my xbox one on ethernet and wifi but when i connect my ethernet to my computer or tv i get 1-6mbps download and 50mbps upload? Why? and i've tested with multiple websites because i keep buffering or getting low quality video. i upgraded 2 weeks ago. I also see my ip address is located in CA instead of TX.

ACTUALLY I started watching youtube and netflix on my xbox and i BUFFER! the xbox is connected to ethernet. UM so i guess i basically downgraded lol. I won't be renewing after a year because thats how long the contract is.

 Don't get att if you are located in north texas. Google fiber is coming soon to dallas, also.

OH YEA i will mention my internet has never been consistent for the past 10 years i/my family have been with att, but my upload speeds did improve so they are consistent 34mbps-59mbps. Can't say the same thing with downloads

Community Support


221.5K Messages

6 years ago

Hi rodz.stephanie,

Very sorry to hear of your Internet connection trouble. My team and I would like to see what we can do to help you with that. So that we can investigate your issue further, please private message us back with your account info and best contact #. We'll be happy to take a look and work to get your service running smoothly.

Please look for our PM to you in your inbox.



Not finding what you're looking for?