Get superfast AT&T Fiber internet
kkjones's profile

1 Message

Tuesday, February 13th, 2024 3:24 PM

Why is my fiber connection not working when I switch to a non-att fiber optic cable?

I tried two fiber cable from two companies. I.e

And both of them don't work with the bgw320 modem. Only the fiber cable that comes with att works right when I plugged it. Is there something I'm missing? I am just trying to upgrade the fiber optic cable that is going to the modem from outside.

ACE - Professor


5.8K Messages

2 months ago

Why fix what isn’t broken? Stick with the Att cable. If your service goes down and a tech finds the non Att cable, you will get a repair charge. 

Former Employee


22.2K Messages

2 months ago

A pic might help…

You have the BGW-320 with the ATT Streamlined wall plate… a green coupler sticks out from the bottom of the wall plate.

When trying the new fiber cable what happens to the light on the gateway?

As you state happens with (2) armor fiber cables I wonder if the new cable is not seating properly.

Or if the fiber end needs cleaning…

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.