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mongoose22's profile

1 Message

Wednesday, October 4th, 2023 3:57 PM

What part is missing in my fiber cable box?

I'm a newb attempting to set up my fiber internet in my apartment. When I get to the step where I'm supposed to plug the fiber cable into the wall fiber jack, I found that the cable box connection hole was too large. After popping the cover, I found that there's only a small male connector inside and no female connector to plug in with my fiber cable.

Here's what the cable that was provided looks like on each end:

And here's what's inside the cable box:

What's missing in the box to connect to the cable, and where would I go to fix it?

Former Employee


22.1K Messages

5 months ago

ACE - Professor


5.8K Messages

5 months ago

Call 800-288-2020. Say you have a failed self install. A tech will have to come and finish the install. Looks like you are missing the ONT. or a fiber wall plate. 

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