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AT&T related help: Troubleshoot your internet

estime1k's profile

1 Message

Saturday, September 30th, 2023 1:34 AM

Wall plug

When the at&t employees come do they just give us the box or do they put a wall plug in? I think my internet wont work due to either a cord fail or a not having the at&t branded wall plug.

Community Support


229.5K Messages

5 months ago

Hi @estime1k, we understand the importance of having a reliable service. We're glad to assist.


Have you tried connecting the router to a different wall plug? If not, please try connecting to a different wall plug and let us know.


While it’s a great recommendation going for a new wall plug if it is needed. 


If you need further assistance, we'll be here.


Irene, AT&T Community Specialist

ACE - Professor


5.8K Messages

5 months ago

New install or a current customer?

What gateway and how is it connected? Ethernet to Ont or fiber to gateway?

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