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Tragik213's profile

New Member

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2 Messages

Thu, Jun 30, 2022 3:17 AM

Wall jack is called what?

My wall jack seems to be damaged and the tech apparently didnt care so does anyone know the name of the green connector on the wall plate?

Accepted Solution

Official Solution

my thoughts

Employee

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19.5K Messages

3分前

That is fiber connector not copper phone jack.

Your looking for a fiber coupler for SC/APC to SC/APC

to my knowledge only comes with the bracket… 

https://tiitech.com/product/ccp7/

otherwise will need to call 800-288-2020 to schedule a repair appointment. 

my thoughts

Employee

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19.5K Messages

3分前

Pic would have been nice…

If standard wall telephone wall jack with green cover would be RJ12/14.

If this is an ATT Branded Jack (ATT on wall plate) this is a self contained unit requiring the entire unit to be replaced. 

A damaged jack replacement should be a billable ($99) service call.

New Member

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2 Messages

3分前

This is all thats there .. im missing the connector that the end of that green piece connects into and mounts on the inside bottom of the face plate

ATTHelp

Community Support

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200.4K Messages

3分前

We're here to assist with your equipment concerns, @Tragik213!

 

Due to the nature of your concern, we will need to move this into a DM to address your wall jack accordingly. Be on the lookout for a chat notification in the upper-right hand portion of the page.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist

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