Very rude, very inexperienced cable burry contractor and AT&T staff/ management so far in 2018 !!
I thought going with a company as At&t would be safer than the competition due to them requiring a credit check. You would think they would only contract professionals with references. Apparently the contractor who "tried" to burry my cables just started. My yard was damaged by his heavy machine with tractor like tires and with this wet weather, just damaged my yard. I watched everything via my home surveillance and once he couldn't get the machine to do whatever he wanted it to do, he then literally place the wire 2 to 3 inches below the surface and he considered that a buried wire. The contractor left huge rocks, plenty of dirt and mud for me to remove from the driveway and road which my neighbors share. He left the covers off the the At&t boxes and wire all in the road. I had to place the covers back on the boxes and roll the wire up and place it next to the box to keep my neighborhood looking professional.
I then called At&t to voice my concerns and they really need lots of training to understand what a customer is saying. The prompts doesn't help in a situation like this. I finally was routed to a claims department and was giving a promised call back by December 8th, still haven't received that call. Now I'm unsure what to do but I can tell you if Google Fiber was available I would switch today based on principle. At&t your credit is now bad with me, maybe I should have run a credit check on you before you run mine!
I also called the "manager" by the name of Vincent my installer had giving me, no call back of course. In 2018 customer service means everything, you all should hire people to keep your name alive. These practices won't keep my business.
Now my yard is a mess and needs reseeding and leveling. Plus, my driveway is subject to caving in due to the dirt/ rock removed from under it and not put back under it for support. Sad.