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fiber2019's profile

Contributor

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7 Messages

Monday, December 10th, 2018 4:59 PM

Very rude, very inexperienced cable burry contractor and AT&T staff/ management so far in 2018 !!

I thought going with a company as At&t would be safer than the competition due to them requiring a credit check. You would think they would only contract professionals with references. Apparently the contractor who "tried" to burry my cables just started. My yard was damaged by his heavy machine with tractor like tires and with this wet weather, just damaged my yard. I watched everything via my home surveillance and once he couldn't get the machine to do whatever he wanted it to do, he then literally place the wire 2 to 3 inches below the surface and he considered that a buried wire. The contractor left huge rocks, plenty of dirt and mud for me to remove from the driveway and road which my neighbors share. He left the covers off the the At&t boxes and wire all in the road. I had to place the covers back on the boxes and roll the wire up and place it next to the box to keep my neighborhood looking professional. 

 

I then called At&t to voice my concerns and they really need lots of training to understand what a customer is saying. The prompts doesn't help in a situation like this. I finally was routed to a claims department and was giving a promised call back by December 8th, still haven't received that call. Now I'm unsure what to do but I can tell you if Google Fiber was available I would switch today based on principle. At&t your credit is now bad with me, maybe I should have run a credit check on you before you run mine! 

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I also called the "manager" by the name of Vincent my installer had giving me, no call back of course. In 2018 customer service means everything, you all should hire people to keep your name alive. These practices won't keep my business.  

 

Now my yard is a mess and needs reseeding and leveling. Plus, my driveway is subject to caving in due to the dirt/ rock removed from under it and not put back under it for support. Sad. 

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Community Support

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229.4K Messages

5 years ago

Hi @fiber2019,

 

Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to track a claim filed by an AT&T representative or file a new claim check out the link to start the process.

 

You can also call our Buried wire center to report unburied cables and equipment left in the yard.

 

To fully assist with this issue further, we will need to look over your account in more detail.


I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.


I look forward to your response and the opportunity to help you!


Dee, AT&T Community Specialist

Contributor

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7 Messages

5 years ago

Update - I haven't received anything from AT&T as of today but TONS of transfers. It seem like the employees are not train properly and I guess want short call times, so they transfer you in a second. They will call the same unprofessional shady contractor to come back out to your home, which is unbelievable. I truly hate I have chosen AT&T now. The fiber service is good, TV service isn't so good as it's always loosing signal "weird being that fiber signal brings in so much mbps" but since TV is not that important to me, so whatever.... I'm now awaiting a call from the Office of the president to see if they can fix such a bad practice AT&T has chosen for its customers. 

Contributor

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7 Messages

5 years ago

Update: after all I've spoken to the cable is "buried". However, in some locations it's still visible and I will pour extra dirt over that area and tell my landscapers to avoid that area. 

 

Uverse service completely was a waist of time switching from my previous provider; GOING BACK!!!

 

Fiber service is good and so far, their not trying to rebroadcast a "hotspot" like the bigger boys and confuse routers not design for such use "personal routers". 

 

Good Fiber where are you 😞 

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