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New Member

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5 Messages

Thu, Jan 14, 2021 2:42 PM

Uverse services in Mt Morris, Michigan

I live in Mt Morris City.  I am wondering how I can urge AT&T to bring U-verse to my city?   We are stuck in a virtual monopoly under Comcast/Xfinity.  We have no other real options for TV and Internet.  AT&T dsl is available but the speeds are very slow.  We have a thread going on the NExtDoor app and the general consensus is we would all like an alternative to ComCast/Xfinity.   Do we need to start a petition?

Responses

Constructive

Employee

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18K Messages

11 days ago

At&T is phasing out uverse and not selling new services 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
my thoughts

Employee

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16.8K Messages

11 days ago

Uverse based internet is already in your city with population less than 4000....

In fact 93.4% of addresses have ATT UVERSE internet comprised of both VDSL FTTN with speeds of 100, 75, 50, 25 depending of facilities (VRAD / CARD TYPE) and copper distance from those facilities AND ADSL2+ with best speed of 18 dropping to 10, 5, 3 ,1.5 and .76 depending on copper loop length from the Central Office (CO) or Remote Terminal (RT)

From 2006 to end of 2015 was the UVERSE deployment with 33 million addresses within then footprint having VDSL FTTN service and 24 million addresses upgraded to ADSL2+.

Some of the confusion comes about due to originally UVERSE offered triple play services of internet, phone (VOIP) and tv service. In December 2016 the internet service was renamed to ATT INTERNET with UVERSE Gigapower renamed to ATT FIBER. At the same time UVERSE VOICE (phone service as voip) was renamed to ATT PHONE.

This left only the IPTV product carrying the UVERSE name. UVERSE IPTV was no longer being offered effective March 1, 2020 with the national release of ATT TV streaming service. Those accounts with UVERSE IPTV are grandfathered in, able to keep the service but no new accounts can order the service. Their options would be either ATT TV for accounts with at least INTERNET 25 available or DirecTv if speed offered is ADSL2+ or not available. 

ATT TV is available throughout the US and will work with other ISPs including cable companies as long as the customer has at least 25M internet service. Uverse IPTV was only offered within ATT 21 state footprint where FTTN service was available. 

Conclusion is FTTN VDSL is available within your zip code, may need to consider relocating to an address that supports FTTN speeds if desire faster than currently available to you.

https://broadbandnow.com/Michigan/Mount-Morris?zip=48458

Due to low population density I would not expect ATT Fiber to be offered, if was would likely be select areas of zip code as no zip code has 100% ATT FIBER. The 2016 to late 2019 fiber expansion reached 14+ million addresses which is overall about 18% of all ATT addresses meaning 4 out of 5 have same options as offered at end of 2015.

EDIT....

The average download speed in Mount Morris is 89.04 Mbps. This is 10.7% faster than the average in Michigan and 0.7% faster than the national average.

  • There are 16 internet providers in Mount Morris with 9 of those offering residential service.
  • Mount Morris is the 303rd most connected city in Michigan ahead of Burton and Otisville, but behind ClioFlint, and Flushing.
  • Approximately 95% of Mount Morris residents are serviced by multiple wired providers.
  • No one in Genesee County has access to a fiber optic broadband connection.
  • There are 12 companies offering business internet services in Mount Morris.
  • Almost 92% of consumers in Michigan have access to a wired connection with true broadband speeds faster than 25mbps.
  • 5% of Mount Morris residents are still severely limited in wired broadband choices.
  • Michigan is the 31st most connected state in the U.S.
  • The fastest zip code in Mount Morris for December 2020 is 48458. (

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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18K Messages

11 days ago

Sounds like the op has many options

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

11 days ago

That would be wrong, I called them all.  Their prices were higher for lower internet access speeds.

Constructive

Employee

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18K Messages

11 days ago

🤷‍♂️

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

11 days ago

I think they are including Mt Morris township which is basically north flint.  Mt Morris city where I live I have Concast,  AT&T DSL and then Satellite Internet through Hughs or Frontier, Earthlink.  the Satellite speeds were like 3mb which is worse than dsl..   Only Viable option for high speed is ConCast.  That is why I asked for information.  I have called all of the service providers available in my area.

(edited)

New Member

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5 Messages

11 days ago

Thanks for the map of services, I see Charter is available just across the main road from me.  I will contact them, maybe they will be more helpfull

New Member

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5 Messages

11 days ago

I called Charter Spectrum and they said they are not too far away, they will be sending out salesman to see about expanding to my street.

Thank You.

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