Shop Now, Avoid Delays - Get Our Best Holiday Deals!
Get superfast AT&T Fiber internet
M

New Member

 • 

4 Messages

Fri, Oct 1, 2021 8:04 PM

Uverse is not available in my area and I am curious if there is anyway to request it

Long-time wireless user and when I first moved into my house I had the lower DSL package available in my area but have since switched to another provider in the area in order to get faster speeds for the same price. I know that there is interest in the neighborhood to get away from our current provider and the change in stability would be nice. The problem is I am not sure if its possible to request mailers or some sort of survey into our area be done by AT&T that could maybe convince them the investment in adding Uverse to our area is worth it.

We are in an urban area and I know uverse is avialable nearby,

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

176.3K Messages

2 m ago

@Milz

 

The map we provided is the most accurate map we currently have. If you are unable to get AT&T Fiber from your location, there could be other external factors limiting our ability to branch to your neighborhood.

 

In regards to the map, while we do have Fiber in your city, we may still be in the process of bringing it to all neighborhoods. We do not have an ETA on when it would be available for you at this time.

 

Thank you for your patience, and let us know if you have any other questions.

 

Donovan, AT&T Community Specialist

browndk26

ACE - Professor

 • 

4K Messages

2 m ago

U-verse is tv service that is not being sold to new customers. Att internet is the internet service. Att won’t consider neighborhood requests for adding service. Unless your neighborhood is a large HOA or managed community. 

What speed plans are offered at your home by att?

(edited)

New Member

 • 

4 Messages

2 m ago

I see I was referring to the fiber service. Right now they offer 75mbps in my area.

ATTHelp

Community Support

 • 

176.3K Messages

2 m ago

We're here to help provide you information on when Fiber will be available, @Milz !

 

There can be multiple reasons why Fiber isn't available in your area yet, such as the following:

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. We do not have information if or when it will be.
  3. The area is not built for U-verse – some areas are not U-verse ready. The Community team does not have information if or when it will be. Distance and equipment can play a key in instances like this.

  4. Another competitor services there area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!

If you would like to learn more, check out our article on Why Faster Speeds May Not Be Available.

 

We are still in the process of expanding the network to provide the most coverage to our customers. You can access our Coverage Map where you can check availability at your address.

 

Please let us know if you have any further questions!

 

Donovan, AT&T Community Specialist

New Member

 • 

4 Messages

2 m ago

Is there a more detailed map? The coverage map lists my city and I am within city limits but I can't get coverage.

New Member

 • 

4 Messages

2 m ago

Thanks

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.