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ajelpaso's profile

New Member

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4 Messages

Sat, Jul 16, 2022 1:13 AM

Upgraded from internet 500 to 1000 how do I change green cord from bgw320 to bgw 210

How do I change green cord over

tonydi

ACE - Guru

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7.5K Messages

3 m مضت

When you did the upgrade, did a field tech come and change out the gateway for some reason?  Normally going from Fiber 500 to 1000 doesn't require anything other than AT&T throwing the switch at their end.

The "green cord" is usually used for AT&T Uverse Internet, but there's no 500 Mbps plan on that so I'm confused.  😟

dave006

Scholar

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3.3K Messages

3 m مضت

@ajelpaso 

Your title is very confusing. You have a BGW320 installed for your Internet 500 service and AT&T sent you a BGW210 as an upgrade to Fiber 1000 service?

They have been known to send a BGW210 as a self-install kit for these upgrades. I don't understand it but I have seen it twice in the last 6 months. Maybe a workflow issue since both of mine were online upgrades and no phone reps were involved in the upgrade orders.

Please confirm the information above is correct and you don't have to do anything and just keep the BGW320 connected and simply restart it when AT&T indicated your new service would start. You should have received an email with the Activation date.

If you live in an apartment that offered U-verse 500 using a BGW210-700 and you have a "Green" cable please keep reading.

You have a mess and we need more details because you are going to need a full Tech install for the conversion from Copper service to Fiber Service.

@tonydi AT&T offered Internet 500 in a few MDU installs using copper but we need to confirm with the OP exactly which gateway is installed and which they received for the upgrade.

Note: You will need to return one of the Gateways back to AT&T and the self-install kit should have included a "Return" label. I would keep the BGW320 and return the BGW210-700 once everything is resolved.

Dave

New Member

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4 Messages

3 m مضت

That’s what I thought.  I don’t know why they sent another router, when original email said; no need to do anything.  But two days later an email stating equipment on its way.  When I received new router, I thought I was downgraded on router.

New Member

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4 Messages

3 m مضت

Hey!  It worked.  I hit the reset button on current router, and my account now shows 1000.  I had 500 before, it now shows 1000.

tonydi

ACE - Guru

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7.5K Messages

3 m مضت

@dave006   Wow, copper, really?  I didn't even think that was possible. 

New Member

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4 Messages

3 m مضت

No, I have fiber already….   That’s why I couldn’t understand why they sent a   Different router.

tonydi

ACE - Guru

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7.5K Messages

3 m مضت

Heh, sorry, I got that. 

I was just reacting to dave006's disclosure that some people actually had a somewhat rare 500Mbs service over copper instead of fiber.

my thoughts

Employee

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19.5K Messages

3 m مضت

@tonydi 

The product is not Uverse platform but G.FAST (2017) offered in unique markets for MDU that had DirecTv contracts, primarily using coax.

https://www.fiercetelecom.com/telecom/at-t-says-gfast-a-minimally-invasive-broadband-technology-for-mdus

Initial offers where internet 500/100.

“But for AT&T, the one saving grace is that a large majority of MDUs have plenty of existing usable coax.

“The good news is probably 98% of buildings have coax and 10% have Ethernet cabling, which is why we pushed for coax to be in the Gfast standard,” Small said. “Coax is very prevalent and it allows for this dynamic bandwidth assignment.”  

Note that the first city as test market was outside the ATT 21 state Uverse footprint.

dave006

Scholar

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3.3K Messages

3 m مضت

@ajelpaso 

That’s what I thought.  I don’t know why they sent another router, when original email said; no need to do anything.  But two days later an email stating equipment on its way.  When I received new router, I thought I was downgraded on router.

Yes that is the best case situation just an extra random Gateway being shipped when no hardware was required. Glad it worked out for you. This odd behavior has only been happening in the last 6 months or so. I even got a replacement BGW320 for one location for the existing BGW320. I returned the "replacement" since it was a reconditioned unit.

Just send the BGW210-700 back using the shipping label that should have been in the box or swing by a UPS retail store to drop it off. They will need your Account number and will print you a receipt that you need to hang on to.

Note: Don't use a UPS Drop box at the retail store unless you have labeled the package with the return sticker. Also if you use the return label take a picture of the label or scan it with your phone so you have a record for tracking if it gets lost.

Dave

JefferMC

ACE - Expert

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29.9K Messages

3 m مضت

I totally missed the G.FAST MDU deployments.  VDSL2 with a phantom circuit was only demonstrated up to 300 Mbps, and even that was a fairly short loop.

So, the management software will automatically ship a BGW210 to a customer upgrading within fiber who already has a BGW320 installed.  Yeah, that's a good use of AT&T's money and won't cause any confusion.

dave006

Scholar

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3.3K Messages

3 m مضت

@JefferMC 

So, the management software will automatically ship a BGW210 to a customer upgrading within fiber who already has a BGW320 installed.  Yeah, that's a good use of AT&T's money and won't cause any confusion

Yes I think it is a bug vs a feature of the order management system.

I even laughed when I actually got the first upgrade BGW210-700. The location had the AT&T Fiber branded wall plate so there was absolutely no way a BGW210 could have been a self-install upgrade without a Tech install truck dispatch.

I even contacted the VIP Customer Relations team when I got the second one. I thought the first one might have been a one off error. The rep that responded thanked me for letting them know and said they would work the issue.

Well it has been only 45 days since I spoke to them so maybe a fix will happen but until then there are going to continue to be some very confused customers and a lot of wasted money.

Dave

JefferMC

ACE - Expert

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29.9K Messages

3 m مضت

@dave006 I've referred this thread to the AT&T manager who deals with the ACE program to see if he can pass it on to "the right people."  There's always hope.

New Member

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3 Messages

20 d مضت

Just to chime in with another data point and clarification. I had new Fiber 300 wired about a year ago with a tech install. I helped him wire a direct fiber line from the att fiber node, through my attic, into the service closet, plugging into the Humax BGW320-500. I have no wall ONT. 

I just upgraded to a Fiber 1000. I assumed they’ed just flip a switch but got an email to return the BGW320-500 and install the Motorola BGW210-700 out for delivery today. 

I mostly care about latency. My ping currently is around 15-20 ms. I’d like it to be under 10 ms. Should I keep the 320 or will the 210 serve any positive purpose?

Realistically I can’t install the 210 b/c I have no ONT. ATT is so incompetent it’s a disgrace. So do I just restart the 320 and return the 210?

JefferMC

ACE - Expert

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29.9K Messages

20 d مضت

Upgrading your bandwidth will likely not change your latency at all.  While bandwidth can affect latency, that normally happens only when you're actually consuming all the available bandwidth and since most people wouldn't consume 300 Mbps on a constant basis, I'm thinking that's not you.  

Your latency is a measure of how long it takes a packet to get from your PC to the test server and back.  The packet is so small bandwidth usually plays little direct role.  What does play a part is how far away from you the test server is.  If you are in the same city with the server you're testing against your latency will be lower than if the server is a thousand miles away.

Yes, they sent you a 210 in error.  You cannot use it.  Return it.

New Member

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3 Messages

20 d مضت

Unfortunately the account still shows it's provisioned for Fiber 300 and says ready to activate. How do I do the "install" without actually installing the BGW210?

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