Upgraded from internet 500 to 1000 how do I change green cord from bgw320 to bgw 210

When you did the upgrade, did a field tech come and change out the gateway for some reason?  Normally going from Fiber 500 to 1000 doesn't require anything other than AT&T throwing the switch at their end.

The "green cord" is usually used for AT&T Uverse Internet, but there's no 500 Mbps plan on that so I'm confused.  😟

@ajelpaso 

Your title is very confusing. You have a BGW320 installed for your Internet 500 service and AT&T sent you a BGW210 as an upgrade to Fiber 1000 service?

They have been known to send a BGW210 as a self-install kit for these upgrades. I don't understand it but I have seen it twice in the last 6 months. Maybe a workflow issue since both of mine were online upgrades and no phone reps were involved in the upgrade orders.

Please confirm the information above is correct and you don't have to do anything and just keep the BGW320 connected and simply restart it when AT&T indicated your new service would start. You should have received an email with the Activation date.

If you live in an apartment that offered U-verse 500 using a BGW210-700 and you have a "Green" cable please keep reading.

You have a mess and we need more details because you are going to need a full Tech install for the conversion from Copper service to Fiber Service.

@tonydi AT&T offered Internet 500 in a few MDU installs using copper but we need to confirm with the OP exactly which gateway is installed and which they received for the upgrade.

Note: You will need to return one of the Gateways back to AT&T and the self-install kit should have included a "Return" label. I would keep the BGW320 and return the BGW210-700 once everything is resolved.

Dave

That’s what I thought.  I don’t know why they sent another router, when original email said; no need to do anything.  But two days later an email stating equipment on its way.  When I received new router, I thought I was downgraded on router.

Hey!  It worked.  I hit the reset button on current router, and my account now shows 1000.  I had 500 before, it now shows 1000.

@dave006   Wow, copper, really?  I didn't even think that was possible. 

No, I have fiber already….   That’s why I couldn’t understand why they sent a   Different router.

Heh, sorry, I got that. 

I was just reacting to dave006's disclosure that some people actually had a somewhat rare 500Mbs service over copper instead of fiber.

@tonydi 

The product is not Uverse platform but G.FAST (2017) offered in unique markets for MDU that had DirecTv contracts, primarily using coax.

https://www.fiercetelecom.com/telecom/at-t-says-gfast-a-minimally-invasive-broadband-technology-for-mdus

Initial offers where internet 500/100.

“But for AT&T, the one saving grace is that a large majority of MDUs have plenty of existing usable coax.

“The good news is probably 98% of buildings have coax and 10% have Ethernet cabling, which is why we pushed for coax to be in the Gfast standard,” Small said. “Coax is very prevalent and it allows for this dynamic bandwidth assignment.”  

Note that the first city as test market was outside the ATT 21 state Uverse footprint.

@ajelpaso 

That’s what I thought.  I don’t know why they sent another router, when original email said; no need to do anything.  But two days later an email stating equipment on its way.  When I received new router, I thought I was downgraded on router.

Yes that is the best case situation just an extra random Gateway being shipped when no hardware was required. Glad it worked out for you. This odd behavior has only been happening in the last 6 months or so. I even got a replacement BGW320 for one location for the existing BGW320. I returned the "replacement" since it was a reconditioned unit.

Just send the BGW210-700 back using the shipping label that should have been in the box or swing by a UPS retail store to drop it off. They will need your Account number and will print you a receipt that you need to hang on to.

Note: Don't use a UPS Drop box at the retail store unless you have labeled the package with the return sticker. Also if you use the return label take a picture of the label or scan it with your phone so you have a record for tracking if it gets lost.

Dave

I totally missed the G.FAST MDU deployments.  VDSL2 with a phantom circuit was only demonstrated up to 300 Mbps, and even that was a fairly short loop.

So, the management software will automatically ship a BGW210 to a customer upgrading within fiber who already has a BGW320 installed.  Yeah, that's a good use of AT&T's money and won't cause any confusion.