jpatern21's profile

New Member


2 Messages

Thu, Apr 14, 2022 11:46 PM

Underground fiber being run in my neighborhood

I'm starting to get paranoid over here.  There were crews out here running fiber underground in my neighborhood.  They broke a water line about halfway down my street and I could see they ran this black looking cable on a spool up to that point.  They recently came back and now the orange tubes that were in the middle of the block have been buried.  Looks like they are out of my neighborhood now but they never came back to run that black cable through the orange tube for the rest of my block and I live on the corner.  I opened the green handhold box in my front yard and see the end of an orange tube but nothing in it.  I've seen pictures online that either show a black cable sticking out or a white pull line but I don't have any of that.  I'd say they stopped about 8-9 houses down.  Am I screwed with getting fiber assuming they never run that black cable through the orange tube all the way down the street?

I was driving around periodically today trying to find the crew but appears they are now gone.  ATT customer service not much help because they aren't up to date on projects running fiber.


Community Support


192K Messages

2 m ago

We can look to what is going on with the fiber contruction,jpatern21.


Moving forward, we will transition this interaction to a Direct Message. You will notice a chat icon next to a bell icon on the top of the page. Our next message will appear there. 


In the meantime, if you are a current AT&T customer, please gather your account information. Do not post it here. We will ask for it again. 


Just look for the Direct Message and follow the instructions provided. 


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Matthew, AT&T Community Specialist 



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