My internet cable was accidentally cut by our lawn service back on May 18th, I had a technician come out and install a new line. I was then told the new line would be buried by 06/02/2022. On 06/03 I could still see the line in my backyard and contacted the buried wire department after getting the run around for about an hour I finally had to ask to speak to a supervisor who then proceeded to lie to me and say the line would be buried the very next day and apologize. The next day came and the lines were not buried I contacted the wire department again and asked for a supervisor to my surprise this new supervisor said he saw no notes of a bury wire service being needed. He then proceeded to change the story and say the contractors had already come and I explained to him that I could still see the line in my back yard and checked my cameras and no one ever came, turns out the contractors came buried the cable outside the gate but never came to do the other portion, they claimed the gate was locked I explained to the supervisor that my gate was not locked and I had it on camera that they did not even attempt to enter the yard at all. The supervisor was very dismissive and said a technician would need to come out to see the cable before another burying attempt. The technician came out the next day on 06/05 and the new bury date was 06/20… a month from when the original service was done! In the mean time the cable was cut again! Due to the fact it was exposed and unmarked. Another technician came out replaced the cable once again and confirmed that it would be buried by 06/20 still…. It is now 06/20 and the cable is still not buried and I am having the stress of having to contact the wire department again, knowing I will be lied to and get the run around from unsympathetic people who do not care at all about the service they are supposed to provide. The line has yet to be buried. I have called the buried cable hotline MUlTIPLE times and just get the run around and get lied to. They have constantly lied about sending someone or dates the service will be done by. ATT is a joke and as soon as I find another provider for my area I plan on changing services and recommend to all my neighbors and anyone I know to do the same! They will not call you back and the “managers” seem to think lying is acceptable and take no accountability.