BuyersRegret's profile

New Member

 • 

1 Message

Thu, Mar 3, 2022 2:26 AM

Unburied Fiber

How long does it really take after the so called "installation" for AT&T to bury new fiber lines?  When AT&T first came to our neighborhood there were lines left laying everywhere for months - I didn't jump on the band wagon. A couple years pass and the nice door to door reps assured me AT&T won't leave unburied lines.  Fast forward to "install" day, the tech leaves the unburied line (with excess for burial) in my back yard and can not say when it will be buried.  I have dogs, my neighbors have dogs, we back upto a green space with critters. Multiple tech visits for line breaks and I still don't know when it will be buried.  The techs are all very polite, but this is a terrible business practice.

- Thinking of running, not walking, back to Xfinity.

tonydi

ACE - Guru

 • 

5K Messages

4 m ago

Rule #1.....sales rep say whatever they think you want them to say.  They're long gone by the time you find out they were lying.

Check out this recent POST that talks about this exact subject, why you may not see someone out to bury it soon or how to contact the dept that does the work.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.