Two attempts to install fiber to my house and two failures to get it done
We had fiber run in our subdivision about 6 months ago and I got an email about 3 weeks ago stating that AT&T was ready to install fiber to my house. I signed up for an installation.
Three days later the installer came, poked around a few boxes across the street and at my curb, then knocked on my door with the news "We have a problem. There is no light coming through the cable at the nearest junction. We will get a tech on it and re-schedule your appointment".
Two weeks later, a tech comes by and informs me that the problem has been solved and I am ready to be installed.
The next day, a crew comes out and buries the fiber in my lawn.
Today, the installer came by to finish the installation. At first he thought I was just upgrading my DVR gear but I informed him that the fiber has NOT been installed at my house. He says, 'no problem, it will take about 4 hours to get everything done'.
The installer arrives, nice guy, pokes around here and there, looks at my box, the box across the street... gets in his van and drives off - comes back - pokes around a little more...
Again, no go on the installation. Signal is too weak.
Now, why the heck could the guy who was here just THREE days ago not know that the signal was too weak? Why was I scheduled for an install for the SECOND time, arranging my schedule to meet the installer TWICE already, with no installation actually having taken place?
And why did the installer today not even know the status of my installation? He thought I was just going to need new DVR equipment and was surprised when I told him the fiber had not yet been installed into my home.
That's pretty bad.