New Member
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1 Message
Trouble hooking up my fiber internet in new apartment
Trying to call. 800-828-2020. All calls say call failed. I am using Skype my only option right now
i have tried setting up on the smart home app. It tells me something is wrong. Call customer service but again the calls won’t go through. Is there another number I can call?
my thoughts
Employee
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19.2K Messages
4 m ago
No....
If equipment was shipped to you for self install, the connection (ONT, wiring) should be there.
If the previous account removed the connection you must call to schedule a repair appointment for failed self installation.
Edit... may need to use a different cell phone to call 800.288.2020
(edited)
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skeeterintexas
ACE - Expert
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22.5K Messages
4 m ago
The correct number is 1-800-288-2020.
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