ftbadger's profile

New Member

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2 Messages

Mon, Mar 7, 2022 3:49 PM

Tree Trimming

Hello, 

AT&T came through my neighborhood and did some tree trimming to install fiber in the Shreveport, LA area.  They came in my yard and did this without my permission and they left all the branches and a mess.  Please provide me with a number to contact someone.  

ACE - Expert

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22.5K Messages

4 m ago

AT&T doesn't do the tree trimming.  It's a contractor.

File a complaint with the BBB.  Someone from AT&T should be in contact with you to find out when & where this happened so they can find the right contractor.

New Member

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2 Messages

4 m ago

Thank you

ATTHelp

Community Support

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192K Messages

4 m ago

Let's get your property situation under control, @ftbadger!

 

You can take these steps provided here to file a damage claim for the damage done to your yard. You will need the following:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Claim Center at 855-365-4976. Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

 

Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

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