The Fiber is already there, but I can't get installation support to realize it
I'm buy a new construction house. AT&T installed fiber in February. I talked to several workers wearing AT&T shirts with AT&T trucks and they said they were installing AT&T fiber. However, (in August) when I call to get service turned on, the agent tells me that there's no fiber at the new address and that there isn't even cell phone service..... but I'm using my phone. I think it's just that the address isn't in the system, but I don't know how to get through to someone that can actually tell the system that the fiber is there and ready to go. I have pictures of the box in front of the house!