Technician said we could get Fiber and now At&T will not make it happen
We had a technician come up to our house and install copper internet(which is extremely slow, can't even watch TV). He told us our neighbor had fiber and they could just run a line. he told us he was busy, though and he couldn't do it that day. Long story short, I have been on the phone with AT&T every day, in all my free time, trying to get the install. Finally talked to someone at corporate who said it was up to the City of Richmond, CA, where I live, needing to create a permit. This is after 3 different service people said they would make a ticket and never did. Because we are in an area with only at&t, I have no other choice. I have to commute 2 hours a day to use someone else's high-speed internet for my job... high speed is needed for my video work. This is completely disrupted my whole life, and all at and t has to do is run a line from my neighbors to our house, but this seems impossible given I can't get in touch with anyone. I'm writing all government officials and will start writing to At&T execs because the original tech said it was possible and for whatever reason it's impossible to get that done with the beauacracy. Any help is appreciated.