Technician not showing up, no call no show, now told to wait 2 weeks
I just moved, I have been no called no showed by the technician twice. I have been sent around the ringer by call support every single time that I have called. I have taken off of work 2 times now to wait for my appointment. Today I had a software installation employee show up and was told that a technician would be following in the next 40 minutes. Nobody ever showed up, 4 hours later. I called support and was told on the phone that there was a problem with the main line that would take 2 weeks to fix and that I would be called back to reschedule. This is simply unacceptable, I HAVE TO WORK. I can't get a phone number for a local office. I would like to be contacted to told my options or get more concrete information, and the customer service I have received over the phone is rediculous.