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New Member


3 Messages

Sat, Nov 27, 2021 2:56 PM

Technician Damaged wall

The technician that is in charge of internet installation has damaged a wall trying to move a closet that was nailed to the wall. I tried to contact to customer care (chat and phone) but no way to reach a person I charge of those issues. I do not know how to proceed.

Accepted Solution

Official Solution


ACE - Professor


3.6K Messages

2 m ago

To file property damage claims contact Sedgwick, the company that handles all of AT&T's damage claims. 


Claims Management Services - 855-365-4976

Option 1 - Check on existing claim

Option 2 - Speak to AT&T CC for service related issues

Option 3 - Start a new property damage claim


Existing claims can be reviewed at the portal

New Member


3 Messages

2 m ago

Those are the pictures

Community Support


179.8K Messages

2 m ago

Hi there, DiegoMB! We understand that you have gotten some property damage from a recent install or repair.  We would love to point you in the right direction. 


Now, @davemize  is correct with the information that he gave you. Thank you @davemize for all that you do for the AT&T Community Forums. 


If there is anything that we can help you with, please return back here and we can see if we can help. 


Thanks for using the AT&T Community Forums.


Mathew, AT&T Community Specialist

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