Tech showed up today stating couldn't install fiber 1000?

A tech showed up today for my fiber 1000 installed and he stated it couldn't be done due to being to far from the pole but I checked on AT&T website and it shows I qualify?  I'm confused, if it can't be done and if you guys keep playing games with me than I would have to cancel asap.  

AT&T does a hard inquiry on my credit so I'm on stuck in with this.  I'm really disappointed as I thought I would have AT&T fiber 1000 by now.  

Can anyone help?