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fred.davila's profile

Tutor

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12 Messages

Fri, Dec 29, 2017 6:05 PM

Static IP not working and Support can't help! How come?!

HELP!!!!!! AT&T Support is not able to understand the issue and resolve and for me is simple, I bought a block of Static IP 3 days ago and last night I was on the phone with support for 4h and was not able to resolve with the excuse that they need to process a new order in the am because of the late time. This morning I got a call from supporting saying order was processed and the IP should work and still not working in a call with tech support again for 1h and running in circle the issue is routing the static IP is not passing one of the AT&T routers and blocking the traffic.

AT&T can you please help and resolve it? is a very simple and too frustrated about your support team can't resolve it.

 

Anybody have a contact in tier 2 or support that really can take care of the issue and resolve? 

Also @ATTU-verseCare  can you help to resolve it today ? my email server is down because of it...

 

Thanks

Fred

 

 

Tutor

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12 Messages

4 y ago

Issue resolved after talked with a supervisor!!! very painfull but happy that now is working!

Thanks,

FYI - @ATTU-verseCare

 

ATTHelp

Community Support

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179.8K Messages

4 y ago

Greetings @fred.davila!


Thank you for your participating in the Community Forums.  I am glad the issues with your static IP were resolved.  If you have further questions, we are here for you! 


I wish you the best and have a great day!


Richard, AT&T Community Specialist

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