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garyfitzpatrick's profile

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Tuesday, January 30th, 2024 4:50 AM

Some devices not connect to new AT&T fiber

I have multiple devices on our new AT&T fiber and they are working great.  I'm having trouble with other devices.  (1)  Some devices are not connecting at all (TVs) and (2) several computers are not connecting and they say that the Wi-Fi network requires a WPA2 Password.  None of the other devices said that.  

ACE - Professor


5.4K Messages

2 months ago

I’ve heard that older security key methods from the ancient past have been deprecated in Att gateways.  WEP is one notable example.  

Community Support


231.2K Messages

2 months ago

Hi @garyfitzpatrick!


We understand that you're having trouble connecting with your devices. We'll be happy to help you.


WPA2 is basically a secondary wireless password, so we recommend that you reset your password. Please go through this article to Enable your Wi-Fi network security which will give you complete information on how to set security for your Wi-Fi home network to protect your network from unwanted users. To get extra protection, enable a WPA (Wi-Fi Protected Access) password. 


WEP is the default set up for your Wi-Fi network, but WPA (Custom) is a more secure option to provide better data protection and access control.

  1. Go to your gateway settings.
  2. In the Key Things to do Using Your Gateway section, select Wireless.
  3. Scroll to the Security section.
  4. WPA-PSK (TKIP)/WPA2-PSK (AES) should be selected as the default authentication type.
  5. In the Use custom wireless network key field, enter your new Wi-Fi password.
    • If you want 64-bit encryption, enter a 10-digit password made up of a series of numbers and the letters a-f or A-F.
    • If you want 128-bit encryption, enter a 26-digit password made up of a series of numbers and the letters a-f or A-F.
  6. Select Save.

Once you have successfully enabled or updated your Wi-Fi network security, you’ll need to connect all your Wi-Fi devices with the new password information.


We hope this helps!


Thank You,


Community Forums Expert.

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