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Anonymous
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New Member

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25.7K Messages

Sunday, November 10th, 2019 2:11 PM

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Sewer Line Damaged by ATT Fiber with an IMMEDIATE HEALTH HAZARD

AT&T laid fiber lines in my yard and near the box a sinkhole developed.  They came out and repaired the sinkhole and pretty much said "OK It won't happen again".  Fast forward, my yard has been sinking and developing holes where the lines were laid. I developed a plumbing issue and after paying over $1,000 for a plumber to come out, assess, run cameras and all to discover that the pipe was shattered with the two fiber lines running through it. After looking at the extent of the damage, and discussing it with the Power company and public works, it was concluded that the fiber line snapped off the cleanout tension pipe due to tension. I have a 5 ft hole deep hole in the yard from the washout that is an immediate hazard to life and it has raw sewage. The fiber cables are preventing repair and this a dangerous health hazard.  I have filed a claim.  But nothing!  I am at the point of going to the media due to the hazard and needing AT&T to step up, do the right thing and repair this issue before a small child falls in it or it starts to overflow on the street.

ATTHelp

Community Support

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207.9K Messages

3 years ago

Thank you for sharing your experience on the forums, @Anonymous.

We apologize that you have had to deal with these landscaping and property damage issues after the recent Fiber installation, and we understand any frustration that may have resulted in this process.

It is never our intention to leave any sort of damage to lawns, gardens or surrounding land. For assistance with open holes and pits forming after an installation, please reach out to 800-246-8464 option 1.

Since you stated you already filed a property damage claim, you can get an update on the status of that claim by calling 855-462-6537.

If you have any other questions or concerns, please let us know.

We hope this helps!

John, AT&T Community Specialist

tonydi

ACE - Guru

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9.6K Messages

3 years ago

I'm having a hard time with the concept that a really fragile, really tiny fiber cable broke a sewer drain line but let's move on.  I'm going to give you a link for you to fill out a form that will get someone from high up in the AT&T food chain to contact you and hopefully get you a better result.

.

https://www.att.com/gen/investor-relations?pid=27794 

 

Ignore what it says is the purpose of the form.  Many others have used this form for problems with AT&T service and have gotten swift results, most of the time within one business day.  I even had one person report that they posted on a Friday night and got a call on a Saturday.

 

Anonymous

New Member

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25.7K Messages

3 years ago

Do you have an email?  I would like for you to see it

tonydi

ACE - Guru

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9.6K Messages

3 years ago

Post it here!

Anonymous

New Member

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25.7K Messages

3 years ago

I was able to get someone out yesterday from ATT and he agreed that the fiber line is what snapped the clean out riser, especially since the lines are still laying over the remaining sewer line that it snapped off.  He escalated it to his manager and to construction support to dig up for the 3rd time and bury them again.   

Anonymous

New Member

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25.7K Messages

3 years ago

0F26CAEF-A5DA-4A88-AC61-18E5B0224B6E.jpeg

Just saw that I could post pictures here lol 

Anonymous

New Member

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25.7K Messages

3 years ago

The fiber lines are the red ones which when placed under tension sheared off the sewer.  That’s coming from public works, a plumber and the utility company 

8F61BA77-2709-4875-8C0A-F443C030AC1F.jpeg

 

(edited)

tonydi

ACE - Guru

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9.6K Messages

3 years ago

Welllll.....that's a nice hole in the ground you've got there. 😁  But I thought you were going to post something with the cable and the clean out.  To be clear, I'm not saying that couldn't have happened, I'm just saying that with how everyone goes on and on about how fragile fiber is, it seems hard to comprehend that it could damage something fairly stout like a pipe.  Or is the pipe something really old, like clay?

Anonymous

New Member

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25.7K Messages

3 years ago

(Edited) See included image...

C9BDF60C-75D7-43B6-9BEC-07157D831CA9.jpeg

 

(edited)

tonydi

ACE - Guru

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9.6K Messages

3 years ago

Red fiber lines?  Are you talking a full bundle, like a cable that's something like 5/8" or 3/4"?  Ok, that makes more sense.  I was envisioning the little wimpy cable that runs to a residence.

 

Anyway, keep that web link handy in case you don't get satisfaction from the upcoming visit.

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