New Member
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3 Messages
Self install troubleshoot...not working
I followed the steps to self install modem. Broadband light is blinking red. It offers troubleshooting help but when I click on button it does nothing. No further help.
New Member
•
3 Messages
I followed the steps to self install modem. Broadband light is blinking red. It offers troubleshooting help but when I click on button it does nothing. No further help.
spoom2
Expert
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19.2K Messages
2 years ago
Are there other jacks in the house and have you tried them?
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skygzr9211977
New Member
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3 Messages
2 years ago
Its the fiber line doesn't go into regular jack.
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spoom2
Expert
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19.2K Messages
2 years ago
Sounds like you have a failed self install and will need to get a tech out. Does the fiber go into an ONT and then CAT5 to the modem or is it fiber clear to the modem?
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skygzr9211977
New Member
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3 Messages
2 years ago
ONT box. They PON line was cut outside. Had Techs out a few times. I'm told it'll be fixed this evening.
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spoom2
Expert
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19.2K Messages
2 years ago
So the fiber was cut and you don't know why the broadband lights wouldn't work? You don't think that might have been good upfront information?
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