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New Member

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3 Messages

Saturday, October 2nd, 2021 2:12 AM

Self install troubleshoot...not working

I followed the steps to self install modem. Broadband light is blinking red. It offers troubleshooting help but when I click on button it does nothing. No further help.

Expert

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19.2K Messages

2 years ago

Are there other jacks in the house and have you tried them?

New Member

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3 Messages

2 years ago

Its the fiber line doesn't go into regular jack.

Expert

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19.2K Messages

2 years ago

Sounds like you have a failed self install and will need to get a tech out.  Does the fiber go into an ONT and then CAT5 to the modem or is it fiber clear to the modem?

New Member

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3 Messages

2 years ago

ONT box. They PON line was cut outside. Had Techs out a few times. I'm told it'll be fixed this evening.

Expert

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19.2K Messages

2 years ago

So the fiber was cut and you don't know why the broadband lights wouldn't work?  You don't think that might have been good upfront information?

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