Sales people being sent to house with technician
We had to have a technician come to our house to help set up our internet. But two AT&T salesmen came along with the technician, and it made for a very uncomfortable visit.
We have a complex internet set-up, and while I was trying to show the technician where everything was in the house (and explain our situation), one salesman at the door was chatting away, and there was a guy just standing right behind him. It was awkward and distracting, and it was so uncomfortable having them by the front door, while I was showing the technician where things were in the house and in the crawl space. Thank God there was two of us here! I worked with the technician, while my partner talked to the salespeople. We both felt really uncomfortable about the visit afterwards. Plus, is it really appropriate to ask us how much we over-bid for our new house?
My question... why are salespeople sent to the house, when we simply want to have the service that we signed up for work properly? If I want to see what bundle packages AT&T has to offer, I'll look at the website.
It's a bummer that the next time I need any technician help, I need to make sure 2 of us are home. I still feel very uncomfortable when think about this experience.