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kechon's profile

Tutor

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5 Messages

Saturday, April 28th, 2018 7:57 AM

Closed

Request Fiber Optic Internet

Our neighborhood is current only less than 100 feet from a fiber optic cable that runs through the city. I was wondering if a way to get an AT&T Technician to install fiber optics in our homes. 

Community Support

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232.7K Messages

6 years ago

Hello @kechon,


I’m glad to hear you are interested in getting AT&T Fiber set up in your home! We want to be able to provide the services you desire as soon as possible.


We are still in the process of expanding the network to provide the most coverage to our customers. You can access our Coverage Map where you can check availability at your address. If it is, you can click here to see what plans are offered.


I hope this helps! Please let me know if you have any further questions or concerns. Have a great day!


Nicole, AT&T Community Specialist

New Member

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1 Message

This does not answer the question. We want to know if we can specifically request to expedite coverage to our specific address.

Tutor

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5 Messages

6 years ago

Is there a way to speed up the process, we are under a HOA so it will be multiple homes being upgraded to fiber. 

Community Support

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232.7K Messages

6 years ago

Hey @kechon,


I definitely understand wanting to have AT&T Fiber available as soon as possible, and we are working to expand as fast as we can. There are a few things needed to maintain those speeds in your area, and it is possible they have not been met yet. You can click here to see more information on the requirements for this type of service.


At the bottom of this page you can enter your email to receive updates about when services will become available for you.


Thank you so much for your time and business with us! We love having you as part of the family. Have a great day!


Nicole, AT&T Community Specialist

Tutor

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5 Messages

6 years ago

@my thoughts 
I have already contacted my HOA to look into fiber optics, but meanwhile, I continue to push for an earlier installation of fiber optics in our neighborhood. To my knowledge, my city has fiber optics lines around the whole city and currently offers 1:1 speeds of 1000 down, since my friend less than 1 mile from my home already has AT&T fiber installed about a week ago. 
I am not too sure if we currently have PFP placement, but I see about 3 covers with the  ATT label on them and 1 Fiber optic cover on the main st of our HOA which is about 300 ft from my home. 

Community Support

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232.7K Messages

6 years ago

Hello @kechon,


I understand wanting to have the services available to you as soon as possible. There is currently not a way for us to speed up the process of installing the services. We are certainly working to expand as quickly as possible, and are excited to have you on board when it becomes available.


We sincerely appreciate the patience! If the website says Fiber is currently not available at your address, signing up for the mailing list will allow you to receive a notification as soon as it is. Thank you for your wonderful business, and have a great day!


Nicole, AT&T Community Specialist

Contributor

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1 Message

6 years ago

Count me in too. I am 463 feet away from a house/street that can get fiber 1000. As a homeowner, I'd consider letting equipment be installed in my backyard

Contributor

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2 Messages

5 years ago

@attcares - The subdivision right next to me has ATT fiber......how do I get it installed in my subdivision?

Contributor

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1 Message

5 years ago

Att offers fiber 10 house down from me in my neighborhood but for some reason I don’t have it available to me!!! Can someone please explain this to me!!! And how long till it will be available to me

Contributor

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1 Message

5 years ago

They are installing fiber optic cable across my front lawn. Does this mean I will have service availability soon, or do I need to request it be branched off to my house?

Tutor

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5 Messages

5 years ago

Is there any way to find out from AT&T if they plan on coming to my neighborhood next? If door-to-door sales teams are what they do surely there is some sort of plan in place well ahead of when they are actually installing the service no? Fiber 1000 is available 1.4 miles from my house and looking at the coverage maps they seem to be slowly moving south in my direction. I'd love to know if there is any hope whatsoever of getting fiber in the future or if I am stuck with this unreliable Spectrum gig package forever.

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