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ken190's profile

New Member

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2 Messages

Mon, Sep 19, 2022 7:30 PM

report need for att to clean up temporary fiber cable install

About 2 weeks ago ATT installed temp fiber cable from terminal box on my property on Castlefern Dr in Cary to presumed customer on Treadwell Ct nearby. The cable is now a tripping hazard across my sidewalk and a number of driveways. Please have someone from ATT come out and clean up. Thank you.

ATTHelp

Community Support

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203.5K Messages

2 months ago

Hey there ken190, we can help you report the exposed cable.

 

Just call us any time at 800-288-2020.

  • Have AT&T service? Provide your account info and say, “Line is down.”
  • Don’t have AT&T service? Say "No account." When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”

From there, an agent will take your information and have a technician come out to move the cable.

 

If you need help with anything else, we'll be here. Thanks for visiting the AT&T Community Forums!

 

Aminah, AT&T Community Specialist

New Member

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2 Messages

2 months ago

I tried resolving this in the manner suggested, but despite a number of tries your agents were unable to connect me with a "right" department to resolve the issue. While I feel better about having changed my service provider some time ago and no longer having to deal with ATT, it appears nature will have to take its course to remove this cable.

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