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sdilbeck's profile

New Member

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3 Messages

Monday, November 14th, 2022 8:32 PM

property damage from fiber construction

Who do we contact to get reimbursed for damage to our property where AT&T installed fiber?

Accepted Solution

Official Solution

tonydi

ACE - Guru

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9.5K Messages

3 months ago

The current procedure is for you to call 800-288-2020 and tell them you'd like to file a damage claim.  AT&T will start the process and hand it over to a company called Sedgwick to administer the claim.

I wish you luck, most posts in here seem to indicate that this turns into a black hole more often than it should.

New Member

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3 Messages

3 months ago

I was told by those at this number, that they cannot help me because we do not have ATT fiber in our area. duhhh that is why they are installing and damaged our property with their large utility box with ATT stamped all over it.

spoom2

ACE - Master

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17.5K Messages

3 months ago

File an FCC complaint. This kind of stuff really chaps my hide. 

ATTHelp

Community Support

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207.4K Messages

3 months ago

Hello,

AT&T claims are handled through Sedgwick, our claims administrator. If you need to file a new claim, or track an existing claim- call the Claim Center at 855-365-4976. You can also create a login online here: http://sm.att.com/6bde0a66.

For new claims, it is helpful to have the following information:
Location – The physical address or GPS coordinates for the location where damage occurred.
Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

Alexis
AT&T Business Social Media

spoom2

ACE - Master

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17.5K Messages

3 months ago

@ATTHelp Unless the process has once again changed with no information of the change being released, this topic spells out how to file a damage claim. If that process has changed, please update the topic with AT&T's official process. Is this AT&T's way of putting up a moving target?

New Member

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3 Messages

3 months ago

@ATThe

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