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clasey's profile

New Member

 • 

1 Message

Wednesday, February 16th, 2022 4:41 PM

Property Damage Claim

I was wondering who I should contact regarding damage to my property during fiber optic installation?

Thank you

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

2 years ago

AT&T claims are handled through Sedgwick, their claims administrator. 

If you need to file a new claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Sedgwick Claim Center at 1-800-246-8464, 8am - 4:30pm CST

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

New Member

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1 Message

2 years ago

I am trying to reach the claims department but cannot reach them. Can you please direct me to the correct procedure to file a property damage claim? 

Expert

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19.7K Messages

2 years ago

Follow the link provided, looks like the process has changed. 

Former Employee

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32.9K Messages

1 year ago

this is a customer populated forum not at&t 

ACE - Expert

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27.9K Messages

1 year ago

From the Forum TERMS OF SERVICE

The Community Forum is not a venue for discussion of legal matters. Therefore, no such discussions are permitted. We reserve the right to delete inappropriate material.

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