AT&T related help: AT&T Internet support
Problems getting AT&T internet Installation
I am posting this on behave of 10 homeowners in my community. On ATT website, we checked ATT fiber is available to our address. This is a new construction, there are 10 townhouses closed in Aug and Sep. We have been calling ATT for two months asking to install ATT fiber so we could get internet. But ATT refused to provide service to us because it indicates the builder has damage the box they had laid underground, and now ATT is losing connection. However, we have three rows of townhouses together, the first row is getting ATT internet. How could the second and third row is not getting it? We are only 5 to 10 meters apart from the first row. We contacted the builder, the builder said the first row of townhouses had the same damaged box but ATT is able to fix it, why ATT wouldn't do it again for the second and third row of the townhouses? I'm not talking about 1 home needs internet, I'm talking about 10 homes, none of us have internet access. ATT is the only internet provider in that area. Does ATT even care about doing business? This is very frustrating. PLEASE HELP!