Outside Facilities Issue - New Build, Multiple Installation Cancellations
I recently built a new house in a neighborhood in Madison, right within the ATT Fiber Service area. In fact, the availability of Fiber was one of the reasons we picked the lot we did - it's a necessity for my line of work due to regular large file uploads. I called in October to ensure a line was run to to pedestal in the back yard - my builder advised ATT can be slow to do that.
Install of service was scheduled for 1/16 - closing date - and I called the day before to verify the install window. The day of the install, I was informed that due to an "outside facility issue" my install was delayed for a week - not a big deal. The day before that install date, I was told that the service install was delayed for a month. I was encouraged by a phone rep to sign up for business service which has faster installs and given an install date of 1/26. Just a moment ago, this date was canceled and I was told there is now "no ETA" on the install date, but that it will happen once Engineering resolves the issue.
Has anyone else experienced this? When did you actually get service installed? Is there anything that I can do to actually get the install to happen or get actual information about why it can't happen right now? I had Spectrum install temporary service (with a lovely $60 install fee) and they were out here in 12 hours to get me up and running. But this is a stop-gap and I still really need Fiber.
Any help would be appreciated. I've spent 12 hours on the phone with ATT over the last week and a half and I'm at my wit's end.