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hawke213x's profile

New Member

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32 Messages

Monday, February 20th, 2023 8:11 PM

Our entire block is not wired for Fiber.

So they were installing AT&T fiber 6 months ago in our area. Across the street from us, down the main road leading into and out of the neighborhood, and even in a few spots now that are new connections. We have U-Verse here at the house. With an abysmal 25MBPS Down and 1MBPS Up. That is the maximum available speed available, when Spectrum here could offer us 300MBPS over the SAME LINE using copper. Why we haven't switched? We like AT&T, we have had them for 20 or so years. We have no reason to switch. So why is fiber not available for our block, but is for the surrounding houses? We would like to upgrade, and yet we are left behind?

Community Support

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232.1K Messages

1 year ago

We understand the desire to get the fiber, especially when it's available nearby, hawke213x.

 

One key thing to keep in mind is that AT&T Internet is a distance-dependent service. If you're too far away from the equipment, certain services may not be available. This could explain why homes in the surrounding area have fiber, but your doesn't.

 

For more information about fiber availability, we recommend visiting our article that discusses AT&T Internet availability in greater detail. You'll learn about why it isn't available at the moment and how to be notified when it is.

 

If you have more questions about fiber or anything else, we'll be here.

 

Aminah, AT&T Community Specialist

New Member

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32 Messages

1 year ago

Here's the thing, we are NOT too far away from the equipment. When just one street over, across the street both ways and down my main road it is available, we ARE NOT too far away. You don't know the situation and you don't know the layout of the lines in MY neighborhood. I do, I see where they are and where they are going. The reason we haven't been wired up is because YOUR crew ignored us AFTER MARKING THE WATER AND SEWAGE LINES 6 MONTHS AGO. You don't understand because you don't have to deal with this in your home.

New Member

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32 Messages

1 year ago

Maybe your useless crewmen need to come out and install some gosh darn pedestals and splicers and handholes. There's an idea! Imagine if you spent the money to satisfy a customer! WOW! WHAT A CONCEPT.

Scholar

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3.9K Messages

1 year ago

@hawke213x 

when Spectrum here could offer us 300MBPS over the SAME LINE using copper. Why we haven't switched? We like AT&T, we have had them for 20 or so years. We have no reason to switch. So why is fiber not available for our block, but is for the surrounding houses?

No Spectrum can't offer 300 Mbps using copper service. Spectrum uses Coax solid core copper and AT&T uses Cat-3 (s a type of unshielded twisted pair (UTP) cable that is used for voice and data communications in computer and telecommunication networks.)

It is not as easy as adding additional Fiber terminals, Splice boxes if there is not fiber planed in that area. Each Fiber service is planned with a light budget. It is not like adding an extension cord to add a new street or block.

Why don't' you switch to Spectrum until AT&T gets around to upgrading your residential area. Also have you looked at the new T-Mobile 5G home service?

Dave

New Member

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32 Messages

1 year ago

So they are using outdated technology, and have yet to upgrade our lines after we have waited six months? We do not have the option of switching to Spectrum, because the homeowners had them before and refuse to go back. T-Mobile 5G Home service upload speeds are not fast enough for my WORK, plus we are not eligible. My work is being affected by the outdated lines. That's the issue here. But okay they can't just willy nilly put in lines, then they shouldn't advertise to us"Coming soon" and the rep told us two months. They marked the water lines and sewage lines in the yards on my street for digging, nothing happened. So yeah sure guess I will wait 20 more years before anything happens.

(edited)

Scholar

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3.9K Messages

1 year ago

@hawke213x 

New installs for a new Fiber Service area normally takes up to 2 years. Engineering designs the Fiber Service Area and then it is handed off to construction. Construction starts with a Contractor requesting a marking service make all current existing utilities. Once that is done then they begin installing the Fiber infrastructure. Then a delay and then AT&T techs come in a install any splices / Fiber Terminal installs and checkout. It then take time at the Central Office (CO) to update hardware to support the new Fiber Service Area.

Now the biggest issue is with supply shortages: Fiber, Ground boxes, Pedestals, & even AT&T Gateway.

Dave

New Member

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32 Messages

1 year ago

2 years? TWO YEARS? THEY INSTALLED IT IN MANY MANY OTHER AREAS AROUND MY NEIGHBORHOOD SIX MONTHS AGO! THEY S K I P P E D US, AND you told us we are probably on a CAT3 line?! An outdated technology?! Thanks, now I have even more reasons to let the BBB and FCC know why our service options are limited to two, and one we don't want so in reality, I'm stuck. Cool, so they have to plan it out, even though the streets to the south, north wast and west of me have fiber, but they have to plan ours? Right, how convenient and sensible. As usual, can't have anything decent.

Scholar

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3.9K Messages

1 year ago

@hawke213x 

2 years? 

Yes for the entire process. All you see is part of the physical step in the whole process. Again as I posted in your other thread on this topic, don't waste your time with the BBB. The FCC form is the way to go. Just remember that the answer from AT&T may be that you are stuck with what you have until or if you are included in a new AT&T Fiber Service Area.

Dave

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