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Reba1993's profile

New Member

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4 Messages

Wednesday, December 6th, 2023 5:46 PM

ONT box

Good Afternoon,

I was advised in Jan that it would be $99 to send someone out to move the ONT box, router and modem however my MIL just called and they advised it’s $249 and that permits need to be pulled and this and that? Why are we getting two different answers. Per Jan message some of the fees wouldn’t be collected due to the health concerns/ issues with sleeping with this next to my head. Now I’m 37.5 weeks pregnant and my baby is supposed to be sleeping in this room too. 

2 months ago

Per AT&T policy it's 149$ for tech to come and move any equipment->ONT box while your services are working.

Former Employee

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22.1K Messages

2 months ago

Permits?

Do you have buried service instead of aerial from pole?

Are you looking to have different wiring from existing point of entry (POE) NID to a location in the house OR are you looking to have a NEW POE which requires burying a new line to the house?

Some communities do require permit before burying wiring, Green Bay Wisconsin is one of those, and there are others especially where spectic system is buried. 

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