Skip to main content
AT&T Community Forums
J

New Member

 • 

8 Messages

Fri, Oct 23, 2020 7:20 PM

ONT box

Where does ONT box location needs to be?

I have heard outside ok but some say has to be inside.

Responses

Brand User
ATTHelp

Community Support

 • 

140.2K Messages

a month ago

Hello @Jhgoday,

 

Let’s talk about the ONT.

 

Usually the ONT is located inside a garage or on the outside of the house. However when a tech installs he will determine where it will work best.

 

For more information on the ONT we have a great support page over the device.

 

We hope this helps @Jhgoday, please let us know if we can be of any further assistance.

 

KaneB, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
dave006

Scholar

 • 

995 Messages

a month ago

Where does ONT box location needs to be?

I have heard outside ok but some say has to be inside.

Hey @Jhgoday in today's AT&T environment the current policy is to install an integrated AT&T Gateway (Modem) with an integrated ONT. The goal is to get down to one piece of powered equipment and extend Fiber as close to point of use as possible.

It is the BGW320. With this type of install the tech will install a new AT&T Fiber jack on a wall near the final location for the BGW320 and then a flexible Fiber jumper (extension) will be run to the back of the BGW320.

History: The ONT started onside in a box the need a remote power connection and had to withstand extreme temperature changes. This was replaced with a smaller indoor ONT that could be put anywhere electrical power was available and an Ethernet cable was still used to provide service to the AT&T Gateway (Modem).

Dave

New Member

 • 

8 Messages

a month ago

My problem is the current ATT box on the outside is on the opposite corner of my 2 story home from my Router on second floor. Cat 5 runs from the current ATT box into my garage attic then into my house attic to line that runs in wall to the wall Ethernet plugin. No power outlet by my current ATT box or in my garage near the current outside ATT box.. Also was told by ATT service tech that they can no longer go from one break into other area of home even if already ran.

browndk26

ACE - Professor

 • 

3.1K Messages

a month ago

I’m going to assume you don’t have fiber service now. If correct, and upgrading to fiber, the tech could run fiber to an electrical outlet in the garage and mount the ONT by an outlet. Then use pull the cat5e out of the outside box and connect to the ONT. depending on how the fiber arrives at the house, the ONT could possibly be located elsewhere. I’d suggest scheduling an install. When the tech arrives, your install options can be discussed. Install can be refused it wiring set up isn’t satisfactory to you. Post pictures of the outside box, cat5e location and closest outlet in the garage. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

8 Messages

a month ago

Thank you. From what you said, they should be able to just drop cat5 from drilling a hole in my garage ceiling. The cat5 runs from outside into my garage attic then into the house attic.  Put ont by outlet, run cat5 to down wall to ont. Then fun fiber from outside through the route the cat5 was ran and down garage wall next to the cat5 into the ont.

Get started...

Ask a new question