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Mauc26's profile

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Thursday, March 16th, 2023 1:26 AM

Ont box is gone from the apartment i just moved in

I just moved in to an apartment blindfolded. My landlord said the previous tenant had att but when I got there the ont box was gone, only a black cabe with a green tip was sticking out. Now I can’t even schedule an appointment because customer service doesn’t understand that what I’m missing is the ONT box, not my wifi modem.

Former Employee


22.2K Messages

1 year ago

You have to call and state you cannot self install and need a tech dispatch for failed self install.

The company will not ship an ONT.

Did you receive a BGW 210? This requires a separate ONT. 

If received a BGW 320 the ONT is built into the unit, need the correct SFP module to connect.


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