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Thu, Sep 21, 2017 9:06 PM
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Not getting full AT&T fiber speed
I installed the ATT fiber internet today in my apartment. I was pretty excited to see how the 1GBPs internet works but turns out it is slower than the previous one I had from Spectrum. The speed test is barely giving me 100mbps download and around 200mbps upload speed. I am having a problem loading up 1080p youtube videos.
The router they installed is BGW210, and I also have U-Verse but right now, it is not in use. How do I fix this internet speed? I am only getting 10% of what I am supposed to get.
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3 months ago
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wired
fiber
gigapower
slow
wireless
internet
speed
Responses
BNGoff8
Contributor
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2 Messages
2 years ago
I loved spectrum when I had it in TN but they don’t offer anything but At&t fiber and Atlantic broadband in which now I’m thinking of trying because At&t is crap! You pay for 1000 but nothing stays connected and I mean not even their own U verse boxes.... that’s sad right? I feel like I’m throwing almost 400$ a month at the clouds in the sky!
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monsterlou
Tutor
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8 Messages
2 years ago
Sounds light you have bad light..... I wish I have fiber out by me
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aandrews80
Tutor
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6 Messages
2 years ago
Hi Guys I have this same problem just had the service installed today and What AT&T guys were stating stating is so not true. AT&T reps are attempting to tell me that a Ethernet network not wireless is a shared bandwith. I told them understand that the etherenet network with a Switch with ports allow for the network to run at fullduplex. I pluged in a laptop with a cat 6 patch cable that has a gigabit NIC card and im still geeting 400 downlaon and 500 upload this not the 1000gb network they is advertising . but on there app there getting 990 Mbs thats impossible if the intergrated Modem support a Gig Network. Something Really Wrong with this issue and I will not pay for a service I can not have. AT&T Please Fix your reliable network issues or I will cancel this order and go back to Comcast as I will be getting charged for the service I requested.
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aandrews80
Tutor
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6 Messages
2 years ago
Hi Guys I have this same problem just had the service installed today and What AT&T guys were stating stating is so not true. AT&T reps are attempting to tell me that a Ethernet network not wireless is a shared bandwith. I told them understand that the etherenet network with a Switch with ports allow for the network to run at fullduplex. I pluged in a laptop with a cat 6 patch cable that has a gigabit NIC card and im still geeting 400 downlaon and 500 upload this not the 1000gb network they is advertising . but on there app there getting 990 Mbs thats impossible if the intergrated Modem support a Gig Network. Something Really Wrong with this issue and I will not pay for a service I can not have. AT&T Please Fix your reliable network issues or I will cancel this order and go back to Comcast as I will be getting charged for the service I requested.
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browndk26
ACE - Professor
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3.4K Messages
2 years ago
Are you connected directly to the gateway? Are you sure your network card is capable if 1 gig? If getting close to 1 gig from the gateway it is your equipment. Possible your card is not set to get 1 gig.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Kimmer258
Teacher
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6 Messages
2 years ago
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monsterlou
Tutor
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8 Messages
2 years ago
Yeah sounds like it's their end. Do you have the fiber unit inside the house or is it outside?
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aandrews80
Tutor
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6 Messages
2 years ago
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aandrews80
Tutor
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6 Messages
2 years ago
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monsterlou
Tutor
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8 Messages
2 years ago
I wonder what your light levels are. Do you have cat7 coming from their fiber box to the gateway
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Kimmer258
Teacher
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6 Messages
2 years ago
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aandrews80
Tutor
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6 Messages
2 years ago
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solo0071
Tutor
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6 Messages
2 years ago
So I also have 93.3 mbps speed test but can run 8k videos with no buffering. Could it really be 933mbps but the speed test are showing incorrect info?
It takes about 3min for a 1.5gb file
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aandrews80
Tutor
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6 Messages
2 years ago
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solo0071
Tutor
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6 Messages
2 years ago
youtube
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