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Tutor

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1 Message

Thu, Sep 21, 2017 9:06 PM

Not getting full AT&T fiber speed

I installed the ATT fiber internet today in my apartment. I was pretty excited to see how the 1GBPs internet works but turns out it is slower than the previous one I had from Spectrum. The speed test is barely giving me 100mbps download and around 200mbps upload speed. I am having a problem loading up 1080p youtube videos. 

The router they installed is BGW210, and I also have U-Verse but right now, it is not in use. How do I fix this internet speed? I am only getting 10% of what I am supposed to get. 

Responses

Contributor

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2 Messages

2 years ago

I loved spectrum when I had it in TN but they don’t offer anything but At&t fiber and Atlantic broadband in which now I’m thinking of trying because At&t is crap! You pay for 1000 but nothing stays connected and I mean not even their own U verse boxes.... that’s sad right? I feel like I’m throwing almost 400$ a month at the clouds in the sky! 

Tutor

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8 Messages

2 years ago

Sounds light you have bad light..... I wish I have fiber out by me

Tutor

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6 Messages

2 years ago

Hi Guys I have this same problem just had the service installed today  and  What AT&T guys were stating stating is so not true. AT&T reps are attempting to tell me that a Ethernet network not wireless is a shared bandwith. I told them understand that the etherenet network with a Switch with ports allow for the network to run at fullduplex. I pluged in a laptop with a cat 6 patch cable that has a gigabit NIC card and im still  geeting 400 downlaon and 500 upload this not the 1000gb network they is advertising . but on there app there getting 990 Mbs thats impossible if the intergrated Modem support a Gig Network. Something Really Wrong with this issue and I will not pay for a service I can not have. AT&T Please Fix your reliable network issues or I will cancel this order and go back to Comcast as I will be getting charged for the service I requested. 

Tutor

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6 Messages

2 years ago

Hi Guys I have this same problem just had the service installed today and What AT&T guys were stating stating is so not true. AT&T reps are attempting to tell me that a Ethernet network not wireless is a shared bandwith. I told them understand that the etherenet network with a Switch with ports allow for the network to run at fullduplex. I pluged in a laptop with a cat 6 patch cable that has a gigabit NIC card and im still geeting 400 downlaon and 500 upload this not the 1000gb network they is advertising . but on there app there getting 990 Mbs thats impossible if the intergrated Modem support a Gig Network. Something Really Wrong with this issue and I will not pay for a service I can not have. AT&T Please Fix your reliable network issues or I will cancel this order and go back to Comcast as I will be getting charged for the service I requested.

browndk26

ACE - Professor

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2.9K Messages

2 years ago

Are you connected directly to the gateway? Are you sure your network card is capable if 1 gig? If getting close to 1 gig from the gateway it is your equipment. Possible your card is not set to get 1 gig. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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6 Messages

2 years ago

Internal Network hardwire is CAT 7A. Been doing this for nearly 30 years, so yes the equipment is capable and setup correctly. Had a friend that works network security at CDC take a look just as a sanity check and he found no issues on internal. Had a tech come out and he replaced the fiber ends 3 time and finally got a decent stable connection. Typical speeds currently running about 550 down/800 up.

Tutor

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8 Messages

2 years ago

Yeah sounds like it's their end. Do you have the fiber unit inside the house or is it outside?

Tutor

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6 Messages

2 years ago

I Agree they need to run the Fiber as a straight run from the outside fiber box to there Fiber Box in the home. The signal loss is huge from the fiber jumpers they are using. It needs to be a straight run as your not getting 1000 Mbs as Advertise

Tutor

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6 Messages

2 years ago

yes The installed their fiber conversion box inside to Copper

Tutor

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8 Messages

2 years ago

I wonder what your light levels are. Do you have cat7 coming from their fiber box to the gateway 

Teacher

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6 Messages

2 years ago

Fiber to 7A.  

Tutor

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6 Messages

2 years ago

Will Swiyc out Patch Cable

Tutor

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6 Messages

2 years ago

So I also have 93.3 mbps speed test but can run 8k videos with no buffering. Could it really be 933mbps but the speed test are showing incorrect info?

It takes about 3min for a 1.5gb file

Tutor

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6 Messages

2 years ago

how are you running these videos

Tutor

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6 Messages

2 years ago

youtube

 

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