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R

New Member

 • 

1 Message

Tue, Oct 5, 2021 12:10 AM

Not getting download speed (<2mbps) from my gateway

Speed to my router is +900mbps. Speed to my devices is snail pace (<2mbps). Something is blocking the output speed. Any guesses?
ATTHelp

Community Support

 • 

176.4K Messages

2 m ago

We are here to help get your internet back up to par, @Roll_Tide_N_Ride.

 

How many devices do you have on your network?

 

Is it just one device having the speed issue, or all of them?

 

We recommend that you reboot your gateway, because this will refresh the network. 

 

Here is more information on how to increase your internet speed and get the most out of it. We suggest that you check out our Smart Home Manager Tool. At the bottom of that article, there is more information about the app. This will let you manage those devices on your network, and see which device is causing the slow speeds.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

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