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New Member

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3 Messages

Tue, Jun 15, 2021 8:06 PM

No one showed up for installation twice

My first appointment was on June 12, no one showed up, no call, no text, nothing.  I called 3 times and no one knows what happened and why there was no technician showed up. Got rescheduled for Jun 15 between 9 to 11 am, guess what, it happened again. I would rather just cancel my plan, however, ATT is the only provider for my apartment complex. Until now, I still haven't heard anything any feedback, I don't even know if they ever gonna get my equipment installed while I'm still paying for the days with no Internet connection.  Going file a complaint on FCC.

Responses

my thoughts

Employee

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17.9K Messages

1 m ago

 I don't even know if they ever gonna get my equipment installed while I'm still paying for the days with no Internet connection. 

Are you a move order with bringing equipment from old address?

Or a new customer with equipment shipped to you for self install?

If allowed to perform a self install there was existing service from a previous occupant... just need to find the location which may be located in a recessed cabinet in closet (hall, bedroom) or the laundry area.

You can use the WHERES MY TECH from app to see if a tech is dispatched or order is pending waiting for dispatch. Generally when a tech dispatches should receive an email or text  notify of estimate time of arrival. 

https://forums.att.com/conversations/uverse-tv-account/how-to-check-edit-reschedule-or-cancel-your-appointments-using-myatt/5defcff3bad5f2f606d19809

Brand User
ATTHelp

Community Support

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162.5K Messages

1 m ago

Hi Chaoran, 

 

 

I checked and the account number you used to log in for authentication and it comes up as cancelled. Can you please verify the account number for the account with the pending installation. 

 

 

Thank you. 

 

Elmi, AT&T Community Specialist.

Brand User
ATTHelp

Community Support

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162.5K Messages

1 m ago

Hi Chaoran, 

 

 

I am reaching out to find out if you still need assistance with this. You can

call or message me Monday-Friday at 1-800-207-1233 EXT 48067. I am normally here between 8AM and 5PM CST. Enjoy the rest of your day. 

 

 

 

Elmi, AT&T Community Specialist.

New Member

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3 Messages

1 m ago

I have cancelled my service. 

Brand User
ATTHelp

Community Support

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162.5K Messages

1 m ago

Hi Chaoran, 

 

Thank you for the update and if you change your mind in the future or have any question or concerns, we are always here to help. 

 

 

Thank you for contacting AT&T Community and Forums Team.

 

 

Elmi, AT&T Community Specialist.

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