New Member
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3 Messages
No one showed up for installation twice
My first appointment was on June 12, no one showed up, no call, no text, nothing. I called 3 times and no one knows what happened and why there was no technician showed up. Got rescheduled for Jun 15 between 9 to 11 am, guess what, it happened again. I would rather just cancel my plan, however, ATT is the only provider for my apartment complex. Until now, I still haven't heard anything any feedback, I don't even know if they ever gonna get my equipment installed while I'm still paying for the days with no Internet connection. Going file a complaint on FCC.
my thoughts
Former Employee
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22.3K Messages
3 years ago
I don't even know if they ever gonna get my equipment installed while I'm still paying for the days with no Internet connection.
Are you a move order with bringing equipment from old address?
Or a new customer with equipment shipped to you for self install?
If allowed to perform a self install there was existing service from a previous occupant... just need to find the location which may be located in a recessed cabinet in closet (hall, bedroom) or the laundry area.
You can use the WHERES MY TECH from app to see if a tech is dispatched or order is pending waiting for dispatch. Generally when a tech dispatches should receive an email or text notify of estimate time of arrival.
https://forums.att.com/conversations/uverse-tv-account/how-to-check-edit-reschedule-or-cancel-your-appointments-using-myatt/5defcff3bad5f2f606d19809
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ATTHelp
Community Support
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231.4K Messages
3 years ago
Hi Chaoran,
I checked and the account number you used to log in for authentication and it comes up as cancelled. Can you please verify the account number for the account with the pending installation.
Thank you.
Elmi, AT&T Community Specialist.
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ATTHelp
Community Support
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231.4K Messages
3 years ago
Hi Chaoran,
I am reaching out to find out if you still need assistance with this. You can
call or message me Monday-Friday at 1-800-207-1233 EXT 48067. I am normally here between 8AM and 5PM CST. Enjoy the rest of your day.
Elmi, AT&T Community Specialist.
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cli3098
New Member
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3 Messages
3 years ago
I have cancelled my service.
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ATTHelp
Community Support
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231.4K Messages
3 years ago
Hi Chaoran,
Thank you for the update and if you change your mind in the future or have any question or concerns, we are always here to help.
Thank you for contacting AT&T Community and Forums Team.
Elmi, AT&T Community Specialist.
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