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Raj2023's profile

3 Messages

Friday, November 17th, 2023 1:21 PM

No internet connection for over 2 months #switchfromAtt

We moved to a new community in McKinney Tx, Att promised to install internet our home within days. It’s been 2 months and they are taking us in circles blaming their contractors who can dig to put a transmitter to get the install done. 2 months and still counting. #BadATT!! 

Community Support

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229.8K Messages

3 months ago

Hi @Raj2023, thank you for reaching out to us. We understand the importance of getting the internet service active. Let's get the help you need. 

 

We recommend that you go through our article on how to manage your install appointment to check, change, track or cancel your appointment.

 

Let us know how it goes!

 

JasmineS, AT&T Community Forum Specialist

3 Messages

3 months ago

Have tired the suggested items, spoken with 12-15 different ATT reps in past months. FYI- even your link provided above does not work. NO INTERNET. Someone was supposed to come today to resolve the issue and its a NO SHOW.

Community Support

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229.8K Messages

3 months ago

Hi @Raj2023,

Thank you for writing back to us. We understand your concern, and we're glad to assist!

 

We need some account specific information, hence we are requesting you to connect via direct message. To get started, please look out for a chat notification next to the bell icon in the upper right corner of the page.

 

Looking forward to connecting with you.

 

JasmineS, AT&T Community Forum Specialist

3 Messages

3 months ago

I waited for hour and half on the chat to get an updated and still waiting. Please advise 

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