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WW71's profile

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1 Message

Friday, June 17th, 2022 3:55 PM

No Fiber in Neighborhood Conduit (FOR MONTHS!)

My neighbors and I (and 50+ future neighbors) have been stuck in a months long perpetual loop: (1) service call --> (2) service technician --> (3) unable to install service --> (4) escalation ticket --> (5) ticket incorrectly closed --> (1) service call --> service ad nauseam...

The crux of the problem occurs between #4 and #5 in the cycle, as I've been told countless times now, at some point in the past our neighborhood received an incorrect "sign-off" that all engineering work to run fiber through the conduit and to our service boxes was complete.

So now the bureaucratic incompetence brewed within AT&T enables a seemingly perpetual loop of someone seeing the service ticket, checking the "status" of our service area, seeing a "sign-off" that the fiber work was "completed", closing the ticket, initiating an "exception resolution" callback to schedule installation service, sending a technician out to perform work that cannot be completed -- thus starting the whole thing over again!

Alas, since there is no one to actually challenge at faceless AT&T, I find myself on this forum begging for a resolution for myself, my neighbors, and my eventual 50+ neighbors soon to follow as our neighborhood completes its development.


Community Support


221.5K Messages

1 year ago

We're here to assist with your service availability inquiry, @WW71!


Since there seems to be some confusion regarding if fiber is available for your residence, we recommend you fill out an address research request form. This way our engineers can take a close look at your address to determine if Fiber is available or even possible for your residence.


Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!


CalebP, AT&T Community Specialist 

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