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BR1GHTMAN's profile

1 Message

Tuesday, February 20th, 2024 9:38 PM

New ATT Fiber Modem/Router not able to connect to SONOS products

I've had sonos for years no problem, and recently got fiber installed and my sonos will not connect to the network. I have worked through several articles on here already, separating out the 2.4 GHz band, changing the channel from Automatic to 11, connecting via ethernet and nothing is working.

I really don't want to have to go back to Spectrum if I don't have to so please someone help me connecting my beam, 2 sonos 1's and sub. 

Community Support

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232.1K Messages

3 months ago

Hi @BR1GHTMAN, this is definitely not the way we want you to feel about our services. Your satisfaction is our utmost priority, and we are grateful for the opportunity to serve you. Thank you for choosing us. Let's work on a fix.

As you have tried troubleshooting steps, the Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our ⁠Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you,

Jasmine, AT&T Community Specialist.

ACE - Sage

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117.6K Messages

3 months ago

This is postage wireless in error. Moving to internet

New Member

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32 Messages

3 months ago

Have you read an article? if not - google it.

"How to Reconnect your Sonos system to a New Router or WiFi Network"?

ACE - Professor

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5.5K Messages

3 months ago

All things being equal, I wouldn’t make an ISP selection choice based on the WiFi capability of the gateway.  Get your own WiFi system and move on.  

1 Message

1 month ago

@BR1GHTMAN  Did you ever find a solve for this??? I'm in the same boat.

(edited)

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