Need new Fiber ground box & cover

I've been waiting for months for AT&T to send someone to put in a new box for the Fiber internet. The green box that goes in the ground and covers the Fiber cable line in my front yard is broken and doesn't have a cover. AT&T has sent an internet technician twice, but I don't need a tech to check the internet. I need someone to install a new ground box. Each time I try and open a ticket for this on the phone, I speak with someone who clearly doesn't understand what I'm asking for. When the tech arrives, they inform me that they don't have a box, and that they need to speak with the AT&T construction crew. I was told that I myself could not open a ticket with the construction crew. Please assist me with getting the right support.