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H

New Member

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3 Messages

Sat, Nov 28, 2020 2:01 PM

Need help self installing a BGW320-505

I received a BGW320-505 without instructions and the app won’t allow me to use it for setup and I’m unsure what to do with it. 

Responses

browndk26

ACE - Professor

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3.4K Messages

2 months ago

Check for an email from att about setting it up. You may have to wait until a certain time and date to activate the gateway. 

Do you have an ONT to connect the gateway to?  Ethernet cable from the ont to the red port on the back of the gateway. Plug in the gateway and see if it powers up and the app finds it.  

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
dave006

Scholar

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1.4K Messages

2 months ago

@hpegrl are you in an Apt with an existing ONT (little white box on the wall) or a new AT&T branded Fiber wall plate?

Dave

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