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cajunvet99's profile

1 Message

Wednesday, November 29th, 2023 10:14 PM

My sprinkler line has been damaged twice when attempting to bury my AT&T fiber lines

Twice in a row, the third-party folks that AT&T sends out to bury my fiber lines have significantly damaged by sprinkler lines.  We have a $300 repair claim in at, but I can't get a response to check on my claim.  We will now have to submit a second claim for the second damaged line.  I see no other option but to cancel both my cellular and internet service with AT&T - this whole experience with fiber has been an absolute nightmare.  

Community Support


229.9K Messages

3 months ago

Hello @cajunvet99!


Thank you for reaching out to us, we hear you, and happy to guide you.


We have dedicated team for this, please call them @ 800.288.2020 and, they will be happy to assist you. They are available 10am-7pm central, 7 days a week.


Heads-up: First you have to call @ 800.288.2020 where you can report about your concern and raise the ticket. Then call the buried wired team @ 800.924.9420 and provide the ticket number.


Please visit our website about unburied cables, exposed wires, or downed lines

Let us know if this helped, if you need any assistance, feel free to write back to us.


Thank you for contacting AT&T Community Forum!

Jennie W, AT&T Community Forum Specialist.

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